Positive, Team Player, Methodical and Dynamic.
>_Computing & languages skills:
• OS known and used: Windows (3.x, 95, 98, Me, 2000, XP, Vista, 2000 Server et Advanced Server, 2003), Linux Debian, Redhat, Mandrake
• Administration: Server DNS (Linux bind & NT DNS), DHCP(Linux and Windows), Web (IIS & Apache), File servers (Linux (Samba) & Windows), CISCO routing, SNMP, NAT/PAT .
• Development languages: Pascal, Visual Basic, C, Java, web development Html/CSS, PhP, PERL
• French native speaker, Fluent in English and Spanish.
>_Career History:
Network and system Engineer 2009 to date
R&D in an ICT department at HITEC Luxembourg.
Set up and configuration of various Networking solutions based on CISCO devices and Linux Debian/Ubuntu servers.
•Linux Administration (Debian,Ubuntu server and Desktop, Bind9 DNS,vsftpd FTP)
•Asterisk VoIP Set Up
•IpV6 and IPv4 Heterogeneous Networking
Technical Support Analyst 2008
Avocent International Ltd., the world leader in the KVM.
Supported French and English speaking business partners and Field Engineers all over Europe and America in managing their datacenter to incorporate Avocent solutions.
• Planned KVM over IP integration, serial over IP, power management and network in-band and out of band solutions to remote control datacenters worldwide on a daily basis.
• Integrated Avocent management software DSView 3 with Active Directory, LDAP, Radius and TACACS+ authentication on various operating systems such as Windows, Linux and Solaris.
• Built and configured networks schematics to implement Avocent KVM with firewalling NATing, DHCP and DNS configuration to enhance service provided.
• Headed enterprise customers for service processors (DRAC, Ilo, RSA, BMC) integration products, virtualization and Network redundancy solutions.
• Designed managed and documented (wiki) our test datacenter lab with various server (IBM,HP and Dell blades ,Sun servers) HP and CISCO switches and routers and virtualized server, propose an improvement on the utilisation of use.
• Deployed analogue KVM switches to extend Audio and Video signals to 300 meters maximum.
• Managed and processed RMA requests, technical issues, and customer services using SAP database on a daily basis.
Multilingual Technical Support Analyst 2007-2008
Sykes enterprise, a major provider of outsourcing IT services to companies worldwide.
• Provided chargeable support to DELL-Presto French and English language users (Home and Professional) in operating various Windows software.
• Set up Home installation Network, Device and peripherals configuration to enhance delivery of service to customers across Europe.
• Retrieved data using ‘Linux live’ CD as required when NTFS partitions were corrupted.
• Ensured removal of viruses and spywares infections from the operating system on daily basis.
• Completed wireless setup, file sharing and NTFS Security Access Management to ensure smooth delivery of service to clients (Home and Professional) on an ongoing basis.
• Conducted Hardware diagnostics on components including graphic cards, memory, processor, etc...To ensure optimal performance was maintained.
• Sold additional hardware solutions above basic package parameters to a wide range of customer resulting in increased revenue generation to Company.
Network Technician April/June2006
3 Month traning in Ajilon France (Computing SSI)
• Headed a deployment project for SNMP Management software over the network of about five distants sites in France. Chose to set up a Linux based software named Cacti to manage snmp traps.
• Managed and configured routers on the different sites
• Installed and configured HP Switches (Creating VLANS), CISCO PIX, and Netasq firewall.
• Set up some new servers in the technical room and installed and configured them with Windows Server 2003.
IT Administrator Year 2005
After my Training I was engaged for one month for the users support, and the back up of data every day with a pool of HP server and an HP Data backup Library.
IT Administrator March/May 2005
3 Month training in computing department of OKAIDI
• Analyzed the needs of users in order to build a new file server in Windows 2003 Server.
• Migrated the old NT4 Base onto a new Active Directory and new NTDomain on a Windows 2000 Server and migrated all the clients (A 300 heterogeneous Workstations Park NT4, 2000, XP) onto the new domain.
• Led one colleague to ensure fast completion of project due to number of workstation.
• Inaugurated the new helpdesk software and gave formation to users so that they know how to use it.
• Assisted every user in their daily problems, and make some new workstation thanks to elaboration of a “batch” for install it quickly.
IT technician May/June 2004
2 Months training in HARDIS (Computing SSI)
• In charged of users support on a workstation park of about 200 computers, installation of new workstations and set up of Network.
• Lotus clients configuration.
• Symantec Ghost Image deployment in order to get some new computers into the actual park.
>_Education and Training:
•Degree in Network and Telecommunication 2005-2006
Internet and Local Network option
University of Lille 1 (France)
•Diploma in Computing and Management 2003-2005
Internet and Local Network Option
Lycee Gaston Berger in Lille (France)
•Baccalaureat (A Level) in Science 2000-2003
Physics and Chemistry option
Lycee Raymond Queneau in Lille (France)
•Training on Avocent Products and technical support, configured, installed Management hardware and software solutions.
Avocent Headquarters, Huntsville AL, USA April/May 2008
>_Personal interest:
Leisure Interest: Sailing, Video editing, Theatre, Rugby, Triathlon
Other: Full Driving Licence, Sign Language
